InfoKiosk, acum cu asistent vocal AI: interacțiuni mai simple cu serviciile publice
SOBIS AP has developed an AI-powered voice assistant integrated into InfoKiosk, transforming the way citizens interact with digital public services. Using natural language, users can tell the assistant directly which actions they want to perform. It then automatically navigates the application interface and completes the necessary steps up to the final payment stage, which requires the user's explicit confirmation.
The voice assistant complements InfoKiosk's existing touchscreen interface, through which individuals and legal entities can pay local taxes and fees, contractual amounts owed to the local authority, and other public service charges by card. All actions performed by the assistant are visible on screen, and users can intervene at any time using the touchscreen, retaining full control over the process.
A voice request: the first step towards the service you need
“I want to pay my vehicle tax” — a simple voice request is enough to start interacting with InfoKiosk.
The AI assistant identifies the user's intent and takes them directly to the relevant service, simplifying the process and eliminating the need to search manually through the application's menus. This makes interaction with the terminal faster, more intuitive and closer to a natural conversation.
Control and security with every payment
While the AI assistant simplifies access to services and guides users through the necessary steps, the final decision to pay always rests with the user.
Before completing the transaction, users can review the information displayed, the selected payment obligations and the total amount due. Payment is initiated only after explicit confirmation on the touchscreen, ensuring transparency and control throughout the process.
From tax records to card payment
InfoKiosk is integrated with the local authority's tax management system, providing access to the taxpayer's tax liabilities, organised by category and presented in a clear, easy-to-follow format.
Transactions are processed through the integrated payment terminal, and a confirmation is displayed once payment has been completed successfully. Proof of payment is available in printed form and electronically by email if the user provides an email address.
Simpler interaction with public services
By integrating artificial intelligence, InfoKiosk helps modernise interactions between citizens and public authorities, making services easier to access and reducing the time needed to complete routine tasks.
For public institutions, the solution offers an efficient alternative to traditional service counters, helping reduce queues and improve staff efficiency. The terminal can be installed in the town hall lobby or in dedicated spaces, depending on each institution's needs and organisational setup.
Discover the AI voice assistant for InfoKiosk
Find out how it can simplify citizens' interactions with your institution's services.