Applications Support Specialist
About us
SOBIS AP develops and implements digital platforms for Romania’s public administration. The Accounting, Fixed Assets and Payroll modules are used daily by accountants, economists and HR professionals in hundreds of public institutions.
We are looking for someone with hands-on experience in accounting or payroll — someone who knows what an accounting entry, a payroll statement or a fixed asset inventory means.
What you will do
You will be the link between our public-sector clients and the APLxPERT platform, handling daily requests from accountants, economists and HR professionals:
- You receive and resolve support requests submitted electronically by users from our public-sector client institutions.
- You guide users through public-sector accounting processes, fixed asset management, payroll calculation and the generation of specific reports.
- You clearly explain the application logic to users in relation to current accounting and payroll legislation.
- You identify whether a reported issue is a user error, an incorrect configuration or an actual application bug and take the appropriate action.
- You collaborate with the development team to report and track confirmed technical issues.
- You document the solutions found and contribute to the department’s internal knowledge base.
- You take part in implementation and training sessions for new clients when required.
What we are looking for
Experience in accounting or payroll in the public sector is an essential requirement. We are not looking for an IT CV or certifications.
Required:
- Knowledge of public-sector accounting: chart of accounts for public institutions, accounting entries, trial balances and month-end/year-end closing.
- Understanding of fixed asset management: additions, disposals, depreciation, inventory and specific reporting.
- Knowledge of payroll calculation in the public sector: base salary, allowances, seniority grades, medical leave and CAS/CASS/CAM contributions.
- Familiarity with specific reporting systems and reports: Forexebug, D112, REGES and quarterly/annual financial statements.
- Ability to analyse an issue reported by a user and correctly identify its source.
- Clear, calm and professional communication with users who do not have a technical background.
An advantage:
- Previous experience in software support or helpdesk for applications designed for public administration.
- Basic SQL knowledge – reading simple queries and understanding data structures.
- Experience with remote support tools.
Who you are
Knowledge can be developed; character cannot. We are looking for someone who makes colleagues and clients feel they are in good hands:
- Patient and empathetic — you understand that the user calling has a real problem and needs practical help.
- Thorough — you understand that an incorrect accounting entry or salary calculation has real consequences for both the institution and the employee.
- Open to learning new things — legislation changes, the application evolves, and you need to keep up with both.
- Organised and accountable when it comes to agreed deadlines — clients rely on you.
- Direct and honest — if you do not know the answer, you check rather than improvise.
What we offer
- Permanent employment contract.
- Competitive salary package, depending on experience.
- Meal vouchers, performance bonuses and occasional bonuses.
- Extended medical package — annual medical tests + free consultations across 10+ medical specialties.
- Annual subscription to an online learning platform.
- Full reimbursement of business travel expenses (transport, accommodation and daily allowance).
- A modern office and a dynamic team to work with.
Apply now
Send us your CV and tell us in a few lines about your experience in accounting or payroll. If you have worked in the public sector, please mention it.